Monthly Archives: June 2013

The customer is never wrong. Right?

You’ll more likely know the phrase “The Customer is always right” which was first used by Marshal Field or Harry Gorden Selfridge at the turn of the 20th century. At that time the mindset of most businesses was caveat emptor (let the buyer beware), … Continue reading

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Trust without care is just bullshit

It seems to be stating the bleeding obvious to say that trust is important, but it is. When you trust someone you’re asking them to take care of something of value to you. Trust gets created when that person demonstrates … Continue reading

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Looking at Value in a new Light

I have had the book “Zen and the Art of Motorcycle Maintenance” on my reading list for over 20 years. So it’s been interesting finally picking it up and reading it. Some regrets about not having read it earlier, but … Continue reading

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Imitation is the real evil

We are taught to imitate at school. Even if you get the right answer, teachers will mark you down if you don’t show you’re working out. It is only later on at University that the education system starts to value original thought. … Continue reading

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Fear caused by Deadlines, Estimates and Commitment.

“I must not fear. Fear is the mind-killer. Fear is the little-death that brings total obliteration. I will face my fear. I will permit it to pass over me and through me. And when it has gone past I will … Continue reading

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