Author Archives: gothandy

You’ll more likely know the phrase “The Customer is always right” which was first used by Marshal Field or Harry Gorden Selfridge at the turn of the 20th century. At that time the mindset of most businesses was caveat emptor (let the buyer beware), … Continue reading →

It seems to be stating the bleeding obvious to say that trust is important, but it is. When you trust someone you’re asking them to take care of something of value to you. Trust gets created when that person demonstrates … Continue reading →

I have had the book “Zen and the Art of Motorcycle Maintenance” on my reading list for over 20 years. So it’s been interesting finally picking it up and reading it. Some regrets about not having read it earlier, but … Continue reading →

“I must not fear. Fear is the mind-killer. Fear is the little-death that brings total obliteration. I will face my fear. I will permit it to pass over me and through me. And when it has gone past I will … Continue reading →

Anyone who works with me will know that I believe the solving problems quickly with the most immediately obvious solution (or perceived best practice) will more often than not lead to long-term damage being done. I’m talking here about managers, consultants, … Continue reading →

Let’s start by setting the scene. If you’re writing software and the work you are doing is so repetitive that you can estimate effort with some degree of accuracy then “Why Don’t You Just Code Yourself Out of a Job and Go and … Continue reading →

I’m not talking about politics here. The ins and outs of voting in a modern democracy is well outside the remit of this blog. I’m talking about voting in a work context. Sticky dots on post-it notes, fist of five … Continue reading →